Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Time
Estimated delivery times may vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–20 business days
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, carrier delays, or peak seasons.
Shipping Costs
Shipping charges are calculated at checkout based on the destination and selected shipping method.
Free Shipping may be offered on eligible orders during promotional periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery. We will work with the shipping carrier to help resolve the issue.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact our customer support team.
Email: support@babyjoy.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM